Should you wish to exchange your item(s), simply return new, unused items within 14 days of delivery. We ask that you please drop us an email at firstname.lastname@example.org prior to doing so, and also include in your package a note stating the reason for your return, and the original invoice. Please note that products that have been used or altered will not be accepted for return or exchange.
RETURNING YOUR ORDER
We will replace or refund any item(s) which arrive at their destination damaged or faulty, however, we do not process refunds based on incorrect choice or change of mind. In the unlikely event that your order arrives damaged, we must be notified within 72 hours of your parcel being signed for otherwise we will be unable to process your claim. Before the refund can be processed, we will request images of the damage.
HOW TO RETURN YOUR DAMAGED ORDER
Please provide a copy of your tax invoice, stating which item(s) you are returning and a brief explanation of any faults/reasons for its return. Use the shipping carrier most convenient for you, and send the package receiver to pay to the following address:
ATTN: Online Returns
Home with Grace
674 Pacific Highway
Killara, NSW 2071
We recommend that you use a registered service and retain a certificate of posting for your own records. Home with Grace takes no responsibility in the event of the item(s) failing to reach us. Alternatively, item(s) may be returned in person at our store. We will make contact with you within 3 working days from receipt of your returned item(s).